Shipping Policy

⚠️⚠️⚠️IMPORTANT: POSSIBLE SHIPPING DELIVERY DELAYS (just updated)

We would like to announce a SHIPPING DELIVERY DELAYS 2022 Due to the COVID-19 pandemic (Omicron). Currently, the disease is breaking out again in Vietnam and all Asian countries, many countries have been restricting cross-border travel and reducing air freight routes to the US, EU, AU, and other regions.
Packages may take an additional 10 days to arrive in your destination states due to the limited amount of air routes at this time. At the same time, the packages are being blocked at the airport and there are many packages that have not been handled and are still at the airport before reaching the US, Europe, Canada, Australia, and many other countries. 
Not only that, due to the epidemic, when the packages arrive, it may take longer to scan the code and ship. So we hope you understand and wait patiently.

⚠️HOLIDAY SEASON SHIPPING

Due to the high peak season ( Christmas Newyear, Black Friday) The shipping services have begun daily weight limitation to scan which may result in mail taking longer to update.

Tracking numbers will be uploaded to your orders on time and will show the proper data with zero delays however we may experience delivery delays due to the reduced air freight operations. Packages may take an additional 1-2 weeks to arrive in your destination countries due to the limited amount of air routes at this time.

📣 Remember to check your order email for the tracking code support@littleowh.com so you can receive email notification of the tracking code sent to your email. A tracking code is a piece of code provided by a carrier that provides real-time notification of the shipping of an order. For example the image below.

tracking code littleowh example

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All items offered on littleowh.com are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

All shipments are sent by UPS or DHL. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times, and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.

SHIPPING FEE

Location Shipping Fee
United States  $5.99 - Free shipping over $150

Hawaii & Puerto Rico & Rhode Island

 $23

Canada, Australia, Germany, France, United Kingdom

$9.95 - Free shipping over $150

The rest location

$12.95

 

DO YOU SHIP WORLDWIDE?

We shipped these countries:

United States, Canada, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Austria, Belgium, Bulgaria, Croatia, France, Georgia, Germany, Greece, Iceland, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, Turkey, United Kingdom, Australia, New Zealand, Israel

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

SHIPPING & HANDLING

Delivery Time = Processing time + Shipping time

 We process orders on business days which are Monday through Friday, Eastern Standard-Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing Time: 10 – 15 business days (in regular seasons) or more depending on holiday seasons/ disease.

SHIPPING TIME

Shipping time varies by location and may extend more depending on holiday seasons/disease. These are our estimates:

LOCATION

*ESTIMATED SHIPPING TIME

United States

2 -4 Weeks

Canada, Europe

2-5 Weeks

Australia, New Zealand

2-4 Weeks

Mexico, Central America, South America

2-5 Weeks

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 15 business days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

RETURNS POLICY

Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund. We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.

Due to all our products being made-to-order we typically do not accept returns or exchanges due to user errors such as incorrect selection of sizes, designs, colors, etc.

Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between advertised images and the actual item you received.